How to contact us?
👉 Online chat
It is available from your interface at the bottom right of the screen, it will allow you to contact us quickly.
👉 E-mail : support@smartsailors.net
👉 Telephone : +33 4 86 68 86 69
What information do we need?
The name of the boat concerned (if you have several)
The name of the event: Is it a task, an equipment, a stock etc...?
The date of the event. Why is it important to give us the date? This allows us to trace the actions taken in the history.
The exact manipulation that was performed: this will allow us to reproduce the behavior.
How long will it take to get a response?
Via online chat, we guarantee an initial response within the day.
The resolution time depends on the behavior reported and the time needed to resolve the bug.